Frequently Asked Questions
Who writes these guides?
One person, not a content mill — you can read the full story here. I'm not a therapist, and these guides are never a replacement for one, but each one is built from real research and real trial and error, aimed at one specific problem at a time.
How do I receive my purchase?
Your guide is delivered instantly as a downloadable PDF. As soon as your payment is confirmed, you'll receive an email with a download link. No shipping, no waiting.
Do you ship physical products?
No — all Common Ground Guides products are digital downloads only. Nothing will be posted to you.
I haven't received my download link. What should I do?
Check your spam or junk folder first. If it's not there, contact us at commongroundguides@gmail.com and we'll resend it straight away.
Can I access my download again after purchase?
Yes! Your download link is included in your order confirmation email. You can also log into your account on our store to access your purchases at any time.
What format are the guides in?
All guides are PDF format, compatible with any device — phone, tablet, or computer.
Do you offer refunds?
Because these are instant digital downloads, purchases are generally final once a guide has been downloaded or accessed. We do offer refunds in specific cases — including duplicate charges, unresolved delivery issues, purchasing the wrong guide before downloading it, or a significant file fault we can't resolve. Contact us within 14 days of purchase and we'll help. See our Refund Policy for full details.
Can I share my guide with others?
Our guides are for personal use only and are not to be redistributed or resold.